Refund policy

Returns & Refunds

At The Prime Ink, customer satisfaction is important to us.

Due to hygiene and safety reasons, temporary tattoos cannot be returned once opened or used.

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Eligible Returns

Returns may be accepted if:

  • The wrong item was received.
  • The product arrived damaged.
  • The item is defective upon delivery.

Claims must be submitted within 48 hours of receiving the order.

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How to Request a Return

Please email:

πŸ“§ theprimeink.ae@gmail.com

Include:

  • Order number
  • Description of the issue
  • Clear photos/videos of the product

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Refunds

Approved refunds will be processed to the original payment method.

Refund processing may take 7–14 business days, depending on your bank or payment provider.

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Non-Refundable Items

We cannot accept returns or issue refunds for:

  • Opened products
  • Used products
  • Items damaged due to misuse
  • Sale or promotional items (unless defective)

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Order Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests may not be possible.