Returns & Refund

Returns & Refunds

At The Prime Ink, customer satisfaction is important to us. Due to hygiene and safety reasons, temporary tattoos cannot be returned once opened or used.

Eligible Returns

Returns may be accepted if:

• The wrong item was received.
• The product arrived damaged.
• The item is defective upon delivery.

Claims must be submitted within 48 hours of receiving the order. 

How to Request a Return

Please email: 📧 theprimeink.ae@gmail.com

Include:

• Order number
• Description of the issue
• Clear photos of the product

Refunds

Approved refunds will be processed to the original payment method. Refund processing may take 7–14 business days, depending on your bank or payment provider.

Non-Refundable Items

We cannot accept returns or issue refunds for:

• Opened products
• Used products
• Items damaged due to misuse
• Sale or promotional items (unless defective)

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation requests may not be possible.